Order for Guest
Your shopping cart is empty.
Terms and Conditions of Sale

Tickets are sold by Bath Spa Live, a department of Bath Spa University, Newton Park, Newton St Loe, Bath, BA2 9BN.
By purchasing a ticket online, on the door at events, by telephone or via an agency, you are agreeing to our terms and conditions of sale.
Tickets may be purchased online at www.bathspalive.com, or (subject to availability) in person on the door at events.
Please check your ticket details carefully as mistakes cannot be rectified after the booking has been confirmed.

Booking online and in person
You will be asked to provide your name, address and postcode and email address.
If you wish you can collect them from the Box Office at no extra charge on the night of the event.

Payment
We accept payment by Visa, MasterCard and PayPal, or cash (door sales only).

Concessionary Tickets
Where available, concessionary tickets will be listed as a separate ticket price option on an event listing. Concessionary prices are available to:
·        Over 60s in full time retirement
·        Unwaged
·        Full time students
·        Bath Discovery Card holders
·        BSU Staff
·        Under 16s
·        Job Seekers allowance
·        Registered disabled - we provide concessionary carer tickets to those assisting patrons with access requirements

Concessionary discounts cannot be combined with any other offers (unless specifically stated), or applied retrospectively, and may be withdrawn at any time. Proof of ID may be requested.

Booking Fee
Unless otherwise stated, a booking fee is not charged when purchasing your ticket via the Bath Spa Live website, or in person.

Access
Concessionary and carer tickets are available for many of our performances. If you have any access issues, please let us know when you book and we will do all we can to accommodate your request.

All our venues are fully accessible. Seating is unreserved (unless stated), but if you require a particular seat, please speak to a member of staff upon arrival.

Assistance dogs are welcome. If you have any questions regarding the nature of the event and the comfort of the dog, please contact us in advance of booking. Some of our events will include loud noise or music.

Tickets for Schools and Groups
For certain events, tickets can be purchased at reduced prices for teacher-led school/college groups. Please contact the Box Office for details. Tickets for school groups must be paid for no later than seven days prior to a performance.

Children
All children under the age of 16 must have a ticket for admission, unless otherwise stated. Parents are advised to check age guidelines in advance as not all performances are suitable for children. Babies-in-arms will not be admitted, unless otherwise stated.

Offers & discounts
From time to time we may make additional special offers in addition to those published in brochures or on our website. For more information, sign up to our mailing list and follow us on social media.

Ticket Refunds
Tickets are not normally refundable.

Exchanging Tickets
Tickets can be exchanged for another performance of the same price at the discretion of the Box Office. If you would like to take advantage of this service, you must return your original tickets to the Box Office at least 24 hours before the performance (14 days for groups of 9+).

Reselling Tickets at Bath Spa Live Box Office
Tickets received at the Box Office on the day of performance for a sold-out performance may be offered for sale once all house tickets have been sold, and at the discretion of the Box Office Manager. Should we successfully re-sell tickets we will credit the full cost of the tickets. We reserve the right not to accept tickets for re-sale.  Agency tickets may be subject to different terms and conditions – please check their websites for details.

Only tickets purchased from our Box Office or our appointed agents are valid for admission. Re-selling your ticket for profit or commercial gain is not permitted. Re-selling a ticket for personal commercial gain makes it void and subsequent ticket holders will be refused admission into the auditorium.

Ticket Agents
Bath Spa Live occasionally sells tickets through Bath Box Office. Agency tickets may be subject to different terms and conditions – please check their websites for details. We accept no responsibility for tickets or services purchased via an agency or third party.

Memberships
Bath Spa Live Membership - Students
Your Bath Spa Live membership card must be presented when you book and collect tickets.
- Membership does not guarantee you access after an event has started
- Membership does not guarantee you access to a fully-booked event
- If you book tickets in advance and fail to attend events three times or more, your membership may be cancelled without refund
- Membership is not transferrable or refundable - you cannot book members tickets to give to other people
- Some student-run events and shared promotions with other organisations are excluded from this scheme, please see the BSL website for more details.
Bath Spa Live Membership - Staff
Bath Spa Live Staff Membership gives you five free tickets (one per performance) to use throughout the year on qualifying performances. It also entitles you to 2-for-1 tickets throughout the year on qualifying performances. This cannot be used in conjunction with any other offers.
- Membership does not guarantee you access after an event has started
- Membership does not guarantee you access to a fully-booked event
- Membership is not transferrable or refundable - you cannot book members tickets to give to other people
- Some student-run events and shared promotions with other organisations are excluded from this scheme, please see the BSL website for more details.

Memberships do not apply to shared promotions with other organisations, conferences, 
some student-run events  and external hires unless otherwise stated.


Cancelled performances
If a performance is cancelled, with sufficient notice we will, where possible, endeavour to contact audiences in advance by phone or email. We will also send updates on social media and on our website. We will replace tickets for an alternative date or, if this is not possible, refund in full.

In the event of a cancelled performance, the management will not be liable for any additional travel or accommodation expenses or any other additional consequential losses.

At the Event
Everyone entering a Bath Spa Live venue needs a valid ticket which must be produced on arrival, either on paper or on a smartphone, and shown to a steward. For certain events we operate barcode scanning of tickets and patrons will be expected to present their ticket for scanning if requested.

If you arrive late we appreciate that you’ll want to take your seat(s) on arrival. However, to limit disturbance to fellow audience members and artists we may ask you to wait until a suitable break in the performance. Very occasionally this may be the interval.

Glasses, cameras and recording equipment are not allowed in the auditoria. Mobile phones, pagers and digital watches must be turned off at all times during the performance/screening, or turned to Airplane Mode to prevent interference.

Bath Spa Live reserves the right to refuse admission in reasonable circumstances, or to request any ticket holder to leave the theatre and take appropriate action to enforce this right.

Bath Spa Live reserves the right to alter the performance and cast as advertised in advance, where such alterations are necessary owing to unforeseen circumstances.

Disputes
In the unfortunate event that a dispute cannot be resolved through communications with Bath Spa Live and Bath Spa University, in order to comply with current EU legislation consumers can enter into ADR (Alternative Dispute Resolution). If all internal procedures have been exhausted we will issue guidance on how you can proceed with the ADR process.

 
Updated 02/09/2016




Terms and Conditions

These terms and conditions contain legal obligations. Please read these terms and conditions carefully before using this site.

DISCLAIMER

You expressly understand and agree that: (a) this site and any of the services are provided on an "as is" and "as available" basis and that this site makes no warranties, representations or conditions (as used in this section "warranties") of any kind, whether expressed or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement and that any such warranties are hereby expressly disclaimed, and (b) this site specifically makes no warranties that it or any of its services, including any content, information, products or services obtained from or through the use of this site or any of the services, will be provided on an uninterrupted, timely, secure or error-free basis or that such services or the results derived therefrom will meet your requirements or expectations.

LIMITATION OF LIABILITY

You expressly understand and agree that in no event shall this site, including its affiliates and licensors, be liable for any damages whatsoever, including any direct, indirect, incidental, consequential, special or exemplary damages, and any damages for loss of profits, savings, goodwill or other intangible losses, regardless of whether this site had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with: (a) the use, inability to use or performance of any of the services of this site, (b) any unauthorized access to or modification to any of your content or transmissions, or (c) any other matter relating to this site or any of the services.


  • Enter Promo Code here: